Returns & Refunds Policy
Return Policy
We want you to love your Refined purchase. If you're not completely satisfied, here's how we can help.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
- items must be unused
- in original condition
- and returned in original packaging
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- used facial tools
- used eye masks
- personal care products that have been opened or used
Damaged or Faulty Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with:
- your order number
- photos/videos of the issue
We will arrange a replacement or refund where appropriate.
Refunds
Once your return has been received and inspected, approved refunds will be processed back to your original payment method.
Please allow several business days for your bank or payment provider to process the refund.
Contact
For all return or refund enquiries: